The Pet Glider’s return policy on products – all unwanted items must be returned in unused condition to get reimbursed for you order. We cannot refund any food, treats, or nutritional items. Your refund will not include the cost of shipping (either $5.95 standard shipping charge, or the actual cost that The Pet Glider paid to ship your products, whichever is greater). Returned products must be returned to our facility within 14 days of purchase.
If you receive the wrong item or a damaged item, The Pet Glider will send you a return label so that you may ship back the item, and we will get the correct product which you ordered sent out at no additional charge. If you decide that you do not want an item that you purchased, shipping charges will be your responsibility to handle.
If any items you received are defective or damaged, you must contact us within 2 business days of receiving your package to request a refund. The Pet Glider will not reimburse any items after a period of 2 business days. The Pet Glider management reserves the right to deny a refund request at our discretion.
Please contact The Pet Glider for any items lost or damaged in the mail. If you believe your order was lost, please wait 1 full business day before contacting us. Many times these lost packages will show up within a few days after they were marked as delivered. If your package is indeed lost, or if your package was damaged during transit, we will make a claim with the mailing service about your order and reship the necessary items to you. Photos of damage must be provided for a claim to be made.
If the address you entered upon checkout was incorrect, please CALL us at 713-446-4415 to see if we can change your address on file before the package goes out. Once the order has been shipped, The Pet Glider is not responsible for change of address. You must contact the mailing service to see if the package can be intercepted. If any rejected mail pieces arrive back at The Pet Glider, we can charge you for another shipping fee and reship your items out to you.