Privacy Policy

PDFPrintE-mail

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.



How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Shipping Information

At the Pet Glider, we fly (ship) our sugar gliders on Pet Safe passenger planes that have climate controlled cargo areas with same day arrival.  

The shipping cost is $149 to ship through United Airlines and $239 to ship through Delta and American Airlines, and this covers up to four sugar gliders.   The airline that we used can vary based on your location, so please contact us if you want to know which airline would be used.  This cost is for gliders shipped without the contiguous United States.  The shipping costs include airfare, shipping crate and travel/sleeping pouch. We use a variety of airlines such as Delta, American and United and others that have pet safe cargo programs. We ship throughtout the United States. Cities in Canada we can ship to are: Toronto, Calgary, Vancouver and Montreal. Canada is considered an international destination therefore shipping will need to be quoted. In addition, we are Expert International shippers and ship our sugar gliders worldwide.  If you have additional questions about shipping to your area, please email customerservice@thepetglider.com for more information.

Our Sugar Gliders are guaranteed to arrive healthy and safe.

Current Shipping Dates:

Wednesday, May 22nd

Friday, May 24th

Tuesday, May 28th

Thursday, May 30th

Wednesday, June 5th

Friday, June 7th

 

If you need us to ship on a date not listed, please email customerservice@thepetglider.com for more details.

Payment Processing
Join our Mailing List!
Email:  
For Email Marketing you can trust